Home Portraits FAQ's 


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1.What kind of photos should I send?

Regular color or black and white photos - 4 x 6" or 5 x 7" sizes.


2. Will my photos be returned?

Please request if you would like your photos returned.


3. How long does it take?

That depends on the backlog of orders. Usually four to six weeks is necessary but special needs will be met, if possible.


4. Can I have a picture made of a public building or historic site?

Yes, if the photo is yours and not copyrighted material belonging to someone else.


5. Can I phone you to discuss an order?

Yes, you can reach me at (516) 524 - 7501.


6. Can you take photos of my subject for me?

If you live in the Long Island area I can take the photos for you. Please email me at john@AreLtArt.com with your request.


7. Can I send a portrait to someone else as a gift?

Yes, Home Portraits can be sent out as gifts. When sent as gifts the portraits come with a small note card indicating who commisioned it and that it was created especially for the recipient. Short additions can be added to the notecard as well.


8. Can you add text or names to the portrait?

Yes, short text, names, or even a title of your choice can be added to the portrait.


9. What forms of payments do you accept?

Payment must be made by check, certified check or money order. Purchases paid using personal checks may be held until payment has cleared. Home Portraits does not accept credit cards or PayPal for purchases at this time. International / non-USA customers can use an international money order or a cashier's check drawm on a US bank & made out to the exact specified amount in USD (must be in USD, not your local currency). You can typically get a money order from your local post office, bank, and many other places. Sorry personal checks cannot be used for non-USA orders.


10. Can I request changes to my portrait before giving my final approval?

Minor changes can be accommodated. Please remember, however, that the portrait is based upon the photograph supplied and therefore major changes are not possible.


11. If I don't like the finished picture, can I have my money back?

Every effort is made to ensure that you are happy with your portrait before it is shipped out to you. But, if you are not satisfied with your Home Portrait after you receive it in the mail you have 7 days to email Home Portraits and inform me of your intent to return it. As long as the picture is returned by insured mail and is received in perfect condition a refund check will be mailed to you minus 50% of your original total order price for commission and shipping fees. All costs of return shipping are the responsibility of the customer.


12. What do I do if the picture is damaged during shipping?

Contact me immediately to arrange to have your picture returned and to have another custom Home Portrait immediately created for you.



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*All images are copyrighted property of John Arelt and are not to be used without express permission.